FAQs

Commonly asked questions. STAT answers.

Returns & Exchanges

Items in new, unworn original condition with all tags attached can be returned within 30 days of delivery when accompanied by your original invoice. Washed, worn or embroidered items cannot be returned. We reserve the right to refuse worn or damaged merchandise.

To begin processing your return, please go to keswi.com/a/returns and enter your order number and the email address you used to place the order.

Yes! Exchanges with KESWI are hassle free. Just follow the steps below:

1) Start at our returns page here.

2) Enter your order number and email address you used to place your order.

3) Select the item(s) and you'd like to return.

4) Select the reason for your return and the quantities.

5) Click Exchange.

6) Provide in detail the item(s) you'd like to receive in Exchange for what you are returning so we know what item(s) to send to you.

For example, write "Ajax Henley Scrub Top Medium in Black".

7) Confirm your return.

8) A free pre-paid shipping label will be emailed to you so you can ship the item(s) you'd no longer like to keep back to us.

9) Once we receive your returned merchandise, we'll send you your exchange item(s).

Our secret sauce

Soft as velvet.

It's the fabric quite literally giving doctors and nurses all the feels right now — and, let’s be honest, velvet = super soft.

But you know what’s even more soft? A micro-peached finish applied to all our scrubs, so you can walk (or run) around all shift feeling great.

Just right. And that's a guarantee.

Don't know your measurements? Email us hi@keswi.com with your name and address so we can send you a measuring tape absolutely free so you can measure your body (such as chest, inseam, waist, hips, etc.) and use those measurements to pick the right size for you.

We'll exchange scrubs that don't fit for you absolutely free. Finding that the Small we sent you doesn't fit quite right, and you'd like to exchange it for an Extra Small? No worries. Exchanges are 100% free with KESWI.

The cargo pant is a legit scrubs staple.

Richard McClintock, a Latin scholar from Hampden-Sydney College, is credited with discovering the source behind the ubiquitous filler text. In seeing a sample of lorem ipsum, his interest was piqued by consectetur—a genuine, albeit rare, Latin word.

Quite so.

Shipping

Our goal is to fast track our bestselling buys to you ASAP so you can start feeling your best at work.

Orders placed before 2 p.m. Eastern Time Monday - Friday ship same day.

Orders placed after Friday at 2 p.m. Eastern Time, including weekend orders, ship first thing Monday morning.

We provide two shipping methods at checkout. Regular and Express.

Regular orders take 3 - 7 business days once shipped.

Express orders take 2 - 3 business days once shipped.

Yes! We offer free shipping on all orders over $50.

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