FAQs

Commonly asked questions. STAT answers.

Returns & Exchanges

Items in new, unworn original condition with all tags attached can be returned within 60 days of delivery when accompanied by your original invoice. Washed, worn or embroidered items cannot be returned. We reserve the right to refuse worn or damaged merchandise.

1. Go to https://keswi.returnly.com/ and enter your order details associated with the item(s) you are looking to return. 

2. Select the reason for return for each item you are looking to return.

3. Select 'Exchange' if you'd like exchange the item, otherwise select 'Return'

4. Select 'Complete Return'

5. Download and print the free return shipping label and ship it out by the ship date.

6. Once we receive the items and process them, we'll give you your refund, which may take 5 business days to process. 

Yes! Exchanges with KESWI are hassle free. Just follow the steps below:

1. Go to https://keswi.returnly.com/ and enter your order details associated with the item(s) you are looking to exchange. 

2. Select the reason for return for each item you are looking to exchange.

3. Select 'Exchange'.

4. Select 'Complete Return'.

5. Download and print the free return shipping label and ship it out by the ship date.

6. Once we confirm the shipping carrier has picked up the package, we will ship out your new desired merchandise out to you. 

Our secret sauce

Soft as velvet.

It's the fabric quite literally giving doctors and nurses all the feels right now — and, let’s be honest, velvet = super soft.

But you know what’s even more soft? A micro-peached finish applied to all our scrubs, so you can walk (or run) around all shift feeling great.

Just right. And that's a guarantee.

Don't know your measurements? Email us hi@keswi.com with your name and address so we can send you a measuring tape absolutely free so you can measure your body (such as chest, inseam, waist, hips, etc.) and use those measurements to pick the right size for you.

We'll exchange scrubs that don't fit for you absolutely free. Finding that the Small we sent you doesn't fit quite right, and you'd like to exchange it for an Extra Small? No worries. Exchanges are 100% free with KESWI.

The cargo pant is a legit scrubs staple.

Nope! The special blend of fabrics we use to make our scrubs don't pick up animal fur.

Yes! Our proprietary blend of fabrics used to make our scrubs is anti-wrinkle, so if you’re a “grab 'em out of the dryer and put ‘em on” type of person, you won’t have to choose between ironing your scrubs or having enough time to grab coffee before work.

Shipping

Our goal is to fast track your buy to you ASAP so you can start feeling your best at work.

Orders placed before 2 p.m. Eastern Time Monday - Friday ship same day.

Orders placed after Friday at 2 p.m. Eastern Time, including weekend orders, ship first thing Monday morning.

We provide two shipping methods at checkout. Regular and Express.

Regular orders take 3 - 7 business days once shipped.

Express orders take 2 - 3 business days once shipped.

Yes! We offer free shipping on all orders.

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