Returns and Exchanges

We accept returns and exchanges on eligible items within 60 days of delivery. Returned items and items you wish to exchange must be unwashed, unworn, and in new condition with all tags attached, exactly how you received them. We reserve the right to refuse worn or damaged merchandise. 

To return or exchange an item, please follow either of the processes below:

Return Process

1. Go https://keswi.returnly.com/ and enter your order details associated with the item(s) you are looking to return. 

2. Select the reason for return for each item you are looking to return.

3. Select 'Exchange' if you'd like exchange the item, otherwise select 'Return'

4. Select 'Complete Return'

5. Download and print the free return shipping label and ship it out by the ship date.

6. Once we receive the items and process them, we'll give you your refund, which may take 5 business days to process. 
 

 

Exchange Process

1. Go https://keswi.returnly.com/ and enter your order details associated with the item(s) you are looking to exchange. 

2. Select the reason for return for each item you are looking to exchange.

3. Select 'Exchange'.

4. Select 'Complete Return'.

5. Download and print the free return shipping label and ship it out by the ship date.

6. Once we confirm the shipping carrier has picked up the package, we will ship out your new desired merchandise out to you. 

 

Refunds

Once we receive your returned merchandise, a refund will be issued. Damaged, washed, worn items, or items without original tags are not eligible for a refund. You will receive a full refund for the cost of the product based on your original payment method. If you have placed your order with a credit card, please allow up to 5 business days for a refund to appear on your credit card statement. If you have placed your order with a debit card, please allow up to 10 business days for a refund to appear on your bank statement. 

 

 

Our Comfy Scrubs Guarantee

We guarantee our scrubs and the other items we sell to be comfortable and free of manufacturing defects. If for any reason you find this not to be true, please don't hesitate to get in touch.